Overview
Discovery Research
User Research
Insights &
Recommendations
Evaluative
Testing & Validation
Outcomes &
Project Learnings
UPS My Choice® for Business Dashboard for Small Business
How might we enhance the shipping experiences of small business owners who work from home?
Industry Sponsor
Mixed-Method Research
Exploratory Research
Evaluative Testing
Web Design
Data Anaysis
CLIENT
United Parcel Service (UPS)
ROLE
Lead UX Researcher
DURATION
Aug. 2023 - Dec. 2023 (4 Months)
TEAM
2 UX Designers
2 UX Researchers
1 Project Manager
METHODS